FAQ
Support
Frequently asked questions
Everything about sizing, shipping and returns. Still stuck? Our team answers every message the same day.
Are your items authentic?Most Asked
Yes. All items sold by Shop With Nichole are 100% authentic and
carefully sourced through trusted suppliers and retail channels.
Are all items new?
Yes. All of our items are brand new with tags.
Some items may come from older collections or may have previous
packaging depending on the release, but the items themselves are new and authentic.
Why are your prices lower than retail?
We specialize in finding great deals on popular brands and passing
those savings on to you. Many of our items are priced around 20% to
80% below the original retail price.
When you see a crossed out price on our website, that represents the
original retail price for that item.
How long does it take to process my order?
Orders are typically processed within 1 to 2 business days.
Once your order has been processed and handed over to the shipping carrier, delivery timing will depend on the courier, destination, weather, holidays, and other carrier related factors.
How long does shipping take?
We process orders within 1 to 2 business days, but the actual
delivery time is determined by the shipping carrier.
Once your package ships, you will receive tracking information so you can follow its progress.
Do you accept returns?
No. All purchases are final. Shop With Nichole does not accept returns, exchanges, cancellations, or refunds for reasons such as sizing, fit, color preference, buyer's remorse, duplicate purchases, or a change of mind.
Please carefully review the product details and sizing before completing your purchase.
What if I receive the wrong item or my order arrives damaged?
Please contact us within 48 hours of confirmed delivery if you received an incorrect item, an item arrived damaged, or the item is materially different from the product description.
You will need to provide your order number, clear photos of the item,
the original tags, packaging, and shipping label so we can review the
issue.
Should I send an item back if there is a problem?
Please do not send anything back unless Shop With Nichole has
provided written authorization and return instructions.
Unauthorized returns will not be accepted or refunded.
Can I cancel or change my order after placing it?
All purchases are final, so we do not accept cancellations due to a change of mind, duplicate purchase, sizing, fit, or similar reasons.
Please review your order carefully before completing checkout.
What happens if my packageis delayed?
Once your package has been accepted by the courier, delivery timing
and tracking updates are managed by the carrier.
Occasional delays can happen because of weather, holidays,
transportation issues, or other carrier related circumstances.
If your tracking has not updated for an extended period, please
contact the carrier using your tracking number.
What if my package says delivered but I cannot find it?
First, please check around your property, mailbox, front desk, parcel
locker, household members, and neighbors.
Sometimes carriers mark a package as delivered shortly before the
package actually arrives.
If you still cannot locate it, contact the courier directly with your
tracking number. You can also reach out to us if you need help
locating your order information.
Do you restock sold out items?
Sometimes, but restocks are never guaranteed.
A lot of our inventory is limited quantity, so if you see something
you love, we recommend grabbing it while it is available.
Why do some products sellout so quickly?
Many of the pieces we carry are limited, hard to find, discontinued,
or available to us only in small quantities.
Once they are gone, we may not be able to get them again.
What brands do you carry?
Our inventory changes often. You may find brands such as Alo,
Lululemon, Skims, Nike, Parke, UGG, and other popular fashion,
activewear, and lifestyle brands.
Availability varies by drop.
How do I know what size to order?
Sizing can vary by brand and style.
We recommend checking the size listed on the product page and
reviewing the original brand's sizing guide if you are unsure.
Because all purchases are final, please double check your size before
placing your order.
Do products always come in the same packaging?
Packaging may vary depending on the collection, release, or
manufacturer.
Some items may have older packaging even though the product itself is brand new with tags and authentic.
Can I use more than one discount code?
Unless a promotion specifically says otherwise, only one discount
code can be used per order.
Do discount codes work one very item?
Some brands, products, collections, or already discounted items may
be excluded from promotional offers.
Any restrictions will be shown with the promotion when applicable.
Where can I find your newest items?
Check Shop the Drop for the newest arrivals.
You can also browse Shop By Brand or Shop By Category
to find exactly what you are looking for.
Where can I read the full return policy?
Our complete Return Policy explains our all sales final policy,
eligible order issue process, and important purchase terms.
Why shop with ShopWithNichole?
We focus on bringing you authentic, brand new with tags, hard to
find, and popular pieces at prices that make shopping feel worth it.
Our inventory is constantly changing, so there is always something
new to discover. 🤍
